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| June 25, 2010, Le Meridien, Bangalore |
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Call for Papers/
Best Practices |
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QAI invites submissions for it's 5th International Colloquium on IT Service Management (ITSM 2010) for Best Papers/ Practices/ Tutorials.
Fifth in the series, ITSM 2010 is built on the theme of ' Let's grow - Perspective: Service Management', in order to enhance and accelerate the growth of ITSM good (& next) practices in India by exchanging, learning, and sharing good practices in the domain of IT Service Management. The key focus of the Colloquium is to propagate ITSM benefits, good practices and knowledge sharing among the experts. This year's colloquium will extensively lay emphasis on the Future of ITIL®, Modernization of IT and How ITIL® can help an organization to reach to the next level.
The last date for submission of Author Intent Form is May 10, 2010. |
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| Leading industry experts & researchers are invited to share their expertise in the area of IT Service Management. |
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| Please note: The paper/practice/tutorial submitted in this colloquium should be original and should not have been presented before. Please support your submission with the required data & examples. |
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| Key Dates for Submission: Mark Your Calendar! |
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| May 10, 2010: Submission of Author Intent Form (Paper/ Practice/ Tutorial) with the Author Biography and Paper Abstract. |
| May 17, 2010: Submission of Final Paper/ Practice/ Tutorial and Copyright Release Form signed by respective authors. |
| May 24, 2010: Accepted authors notified. |
| May 31, 2010: Submission of the Final Presentation. |
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| Suggested Areas for Papers/ Practices/ Tutorials |
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Role of IT Service Management in Business Strategy; Enabling IT Business Integration |
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Use of Six Sigma for continuous improvement in IT Service Management |
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Where does the Service Desk Fit In? |
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What are Top CIO challenges and how does ITIL® help resolve them? |
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ITIL® & Cloud Computing |
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Demystifying Service Portfolio Management |
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ROI & The Financial Realities of ITSM |
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Implementing Tools & Technology |
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Synergy between CMMI®-SVC and ITIL® |
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How to assign ITIL® Roles & Responsibilities? |
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Implementing effective process improvement in telecom using ETOM and ITIL® together |
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What should be the order of processes in ITIL® implementation? |
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ITIL® progress in India-Is the pace same as rest of the world? |
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Configuration Management process and Cloud Computing |
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Moving towards Business-IT Integration |
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I don’t know how is my IT performing? |
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Is ITIL® only for IT? |
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Does the value of CMDB exceed the cost of doing it? |
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Getting the best out of your ITIL® Tool |
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Using ITIL® for effective outsourcing |
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How can ITIL® save us from Recession? |
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Does process maturity ensures improved service? |
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What is the true scope of ITIL® and IT Service Management? |
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Implementing ITIL®: The First Year |
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Implementing ITIL®: Year Two & Beyond |
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ITIL® in Small/Large Organizations
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ITIL® is achievable without having to invest in new technologies |
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Aligning ITIL® with a shared services strategy for a winning formula |
| * Submissions are not limited to subject areas mentioned above |
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| Colloquium Highlights |
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| Knowledge packed sessions covering critical and latest issues related to IT Service Management. |
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| Glimpse of latest ITSM tools and techniques from leading ITSM product and service providers. |
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| Insights from Industry Leaders and Practitioners. |
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| Best practices shared by the leading companies. |
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| Speakers of International repute & gurus from across the globe. |
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| Networking opportunities with industry experts, colleagues and solution providers. |
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The Award provides impetus & encourage contribution to the IT Service Management practices, skills & principles. The Award aims to recognize breakthrough
achievements & innovative approaches in the IT Service Management process.
Winners of the IT Service Management Leadership Awards 2009 were:
Winner: Infosys Technologies
First Runnerup: Wipro Technologies
Second Runnerup: MphasiS |
| read more... |
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ITSM 2009: They Came,
They Said |
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Overall a very good experience on knowledge front, giving a common platform for ITSM.
Well Done !.
- Piyush Anand, TCS |
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Nice topics, good speakers made the day lively. A very rewarding experience and great networking with people.
- Kasthuri Rengan,
ITC Infotech |
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Great content, useful learning and sharing of best practices.
- Rahul Vilas Ghodke, MphasiS an EDS Company |
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Very informative Colloquium. Thoroughly enjoyed it and looking
forward to such sessions.
- Vinutha, Logica |
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| read more... |
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| QAI |
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Delhi:
+91-11-26219792,
26220580 |
Mumbai:
+91-22-28304326, 32426692 |
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+44 (0)1895 256484 |
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+603 21696241 |
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+65-6225-8139 |
QAI China:
+86-21-51314155 |
QAI USA:
+ 407-363-1111 |
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